Quality wear imported from italy

FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

You can browse our collections, select your preferred product, choose the size and color, and add it to your cart. Once you are ready, proceed to checkout and complete the payment process.


2. What payment methods do you accept?

We accept major payment methods including credit/debit cards, bank transfers, and mobile payment options. All payments are processed securely through trusted gateways.


3. Do you ship internationally?

Currently, we deliver within Sri Lanka. International shipping options will be introduced in the near future.


4. How long will it take to receive my order?

Orders are typically processed within 1–2 business days. Delivery within Sri Lanka usually takes 3–7 business days depending on your location.


5. How do I track my order?

Once your order is shipped, you will receive a tracking number by email or SMS. You can use this to track the status of your delivery.


6. What sizes do you offer?

Our clothing range is available in multiple sizes, usually from S to L depending on the product. Each product page includes a detailed size guide for your convenience.


7. Can I return or exchange an item?

Yes. If the item does not fit or you are not satisfied, you may return or exchange it within 7 days of delivery, provided it is unused, unwashed, and in its original condition with tags attached.


8. Who pays for return shipping?

If the return is due to an error on our part (wrong item, defect), we will cover the return shipping cost. For exchanges due to size or preference, the customer will bear the return shipping fee.


9. Are your products true to size?

Yes, our products are designed to fit true to size. However, we recommend checking the size guide provided on each product page before making a purchase.


10. How do I contact customer support?

You can reach us through email at support@emoreclothing.com or call us at +94 77 123 4567 during our business hours:

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday: 9:00 AM – 3:00 PM

10% Off !!

On all every first order

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